Exchanges and Returns Policy If you are not happy with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase. We are happy to refund a sale made through the website if it is returned unworn and in its original packaging within 14 working days of your receipt of the order. The item has to be in its original condition. No refunds or exchanges are made on discounted items. If you would like to return an online purchase please contact firstname.lastname@example.org for further details. All items returned are the responsibility of the customer. UK returned items should be sent by insured special delivery, and international items should be sent by a secure fully tracked service. Please note that the cost of shipping is not refundable and your refund will be issued by the same method by which you paid. If you are not based in the UK and would like to return an item you will need to fill out a Customs Declaration Form. All goods need to be correctly labelled “returned British goods” to ensure that no additional fees are charged on re-import into the UK. Original packaging should be used with the returned item, even if the item is very small please ship in a medium to large box and use a fully tracked and secure service.